Contact Support

Need assistance? Here's how to reach us and get the help you need.

1. 📧 Contact Information​

Email: [email protected]

Response Time:

• Critical (security/safety): Same business day escalation.
• Standard (quality/bias/privacy): Within 2 business days.

For Internal FPT Users, join our FPT Place Community for direct support, discussions, and updates: 👉 CodeVista Community on FPT Place

Connect with other CodeVista users, share tips, and get faster responses from our team.

2. 📋 Best Practices for Submitting a Support Request​

To help us assist you efficiently, please include:

• Description of the Issue: Clear and concise explanation of the problem
• Steps to Reproduce: Outline the steps that led to the issue
• Timestamps: Date, time, and time zone when the issue occurred
• IDE and Version: Specify your IDE (VS Code, IntelliJ, or Visual Studio) and CodeVista extension version
• Screenshots or Screen Recordings: Visual aids to illustrate the problem (ensure no sensitive data is included)
• Error Messages: Include any error messages or logs

If you experience AI-related concerns, please specify the category when contacting support:

• AI Security: Code suggestions with security vulnerabilities (SQL injection, XSS, etc.)
• AI Safety: Recommendations for unsafe operations (infinite loops, resource exhaustion)
• AI Quality: Incorrect or irrelevant code suggestions
• AI Bias: Biased or unfair code patterns
• AI Privacy: Data handling concerns
• AI Provider: Azure OpenAI or model service disruptions

3. 📚 Useful Resources​

Before reaching out, you may find answers in these resources:

• Documentation: Comprehensive guides for VS Code, IntelliJ, and Visual Studio
• Security & Privacy: Learn about our security and privacy policies

For the latest news, updates, and tips, visit our Blog and check our documentation for new features.